FAQ

FAQ ( Frequently Asked Questions )

1. What types of jewellery do you offer?
We offer a wide range of jewellery, including necklaces, bracelets, rings, earrings and custom-made pieces. Our collections feature both fine jewellery (using precious metals and gemstones, fabric jewellery pearls and beads, flowers and fashion jewellery.

2. How can I place an order?
To place an order, simply browse through our website and select the items you wish to purchase. Once you're ready, click on the shopping cart icon and proceed to checkout. You'll need to provide your shipping and payment details to complete the order.

3. Do you offer customized jewellery?
Yes, we offer customized jewellery services! Whether you're designing a personalized gift. I will work with you to bring your vision to life. Contact us through our email.

4. What payment methods do you accept?
We accept a variety of payment methods, including UPI, Debit Card, Netbanking, Google Pay. Payments are processed securely to ensure your information is protected.

5. How long will it take for my order to arrive?
Orders typically ship within 8-10 business days. Shipping times vary based on your location. Standard shipping generally takes 5–7 business days, while expedited options are available for faster delivery. You will receive a tracking number once your order has shipped.

6. Can I track my order?
Yes! After order has shipped, you will receive an email with a tracking number and a link to track your order's progress. You can also check the status of your order by logging into your account on our website.

7. Do you offer free shipping?
Yes, we offer free shipping to orders above 999.Less than orders under 999 shipping costs will be calculated at checkout based on your location. Please note that customs duties and taxes may apply depending on your country’s regulations.

8. What is your return and exchange policy?
We accept returns and exchanges within 7 days of purchase, provided the item is unused, undamaged, and in its original packaging. Please visit our Return & Exchange page for more details on how to initiate a return or exchange.

9. How do I care for my jewellery?
To ensure your jewellery stays in excellent condition, we recommend avoiding exposure to harsh chemicals, cleaning with a soft cloth, and storing it in a cool, dry place. For more care tips, please visit our Jewellery Care page.

10. Do you offer gift wrapping?
Yes, we offer gift wrapping services for a small fee. You can select this option at checkout, and we will package your item in beautiful, eco-friendly gift wrap.

11. Can I cancel or modify my order after it has been placed?
Orders can be cancelled or modified within 24 hours of placing them. After that, the order may already be processed and shipped. Please contact our customer support team immediately if you need to make any changes.

12. How can I contact customer support?
You can reach our customer support team via email at sangitapadval@gmail.com or by calling [ 9427773667 ]. We're here to help with any inquiries or issues you may have.